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Napoleon Support Center

If you need to ask us a question about your Napoleon Grill or make a comment please complete the form and a Napoleon customer solutions representative will get back to you shortly. Also, for service, installation and product knowledge our Napoleon Authorized Dealers are the best resource. Use the ‘Find a Servicing Dealer’ button below to locate the nearest location to you.

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Privacy Policy : We do not collect or disseminate the private information of our customers. Submitted information is only used for the purposes of contacting you with regards to your question.

Customer Solutions

Email: [email protected]

Phone: 1300 361 557

Hours of Operation: 8:30am – 5pm
(Excluding all Canadian Holidays)

Corporate Contact:
Napoleon Grills Head Office
24 Newheath Drive
Arundel, Queensland
Australia, 4214

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* Find your serial number on the rating plate below the lid (back of product), or inside the cart of your product. View Example
* Your product serial number is required for any inquiry regarding parts and/or warranties.


No great grill is complete without the right tools for the job. Napoleon has a full range of grilling accessories that are perfect for your grill.
View our accessories

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